What Happens If a Vending Machine Rips You off?
Vending machines are a very convenient way of getting snacks, drinks and other items, but they are not perfect. It has happened a few times that a customer would put money in, but the machine does not dispense any items. If this happens to you, it could understandably be very frustrating, but try not to take your anger out on the machine. There are many reasons why this could happen, and also several things you can do to get your money back.
Reasons Why a Vending Machine Might “Steal” Your Money
Unless the operator had intentionally rigged the vending machine to take people’s money, it’s really not considered stealing. There are a few possible reasons why this can happen. Some of these reasons could be the fault of the operator, while some cases might actually be due to customer error.
Faulty Money Acceptor
Vending machines require regular maintenance to keep all their parts in good shape. Some parts are more prone to wear, like the coin or bill acceptors. When these fail, money can get stuck, causing other mechanisms to fail as well.
Overheating
A lot of jamming problems in vending machines are due to overheating or lack of proper ventilation. This usually happens in machines that are directly against the wall or are in a very crowded location.
Steps for Getting a Refund from a Vending Machine
Regardless of why the vending machine did not give you your item, it’s possible to get your money back. Vending machine operators do follow protocols for issuing a refund. So keep your cool and just take the following steps.
Contact the operator
Most vending machines display a number or website that you can contact in case of problems. This is the simplest course of action and most of the time, it’s enough to get you your money back.
Take note of the machine number
It’s likely that the operator would want to know the machine number for monitoring purposes. You can usually find this printed on the front or side of the machine.
Keep the receipt
If the machine has already issued you a receipt, be sure to keep it. This will be helpful in case the vendor asks you for proof of purchase.
Report to the establishment owner
In case you can’t contact the operator, you can also report the incident to the owner of the school, office building, or whatever establishment where the machine is located.
Choose a Reputable Vending Machine Company
Frankly speaking, most people simply walk away when a vending machine takes their money. Most believe that the time and effort it takes to process a refund are simply not worth it. Nevertheless, as a vending machine operator, it is part of your duty to minimize such instances that would cause your potential customers to be disgruntled.
The easiest way to do this is to choose a reputable vending machine company that will supply you with top-of-the-line automats, as well as stellar vending solutions that will guarantee the success of your business.
If you are thinking of starting a vending business in Ireland or Northern Ireland, Vending-Machines.ie is the only company to call. Drop us a line so we can discuss how we can help.
