Payment queries
A Vending Customer Needs a Receipt Sent Again: Correct the Destination Without Repeating the Sale
If a vending receipt did not reach the intended email address, ask for help with the existing purchase rather than
A Micro-Market Basket Is Cancelled Before Payment: Check That the Sale Was Not Completed
Cancelling a micro-market basket before payment should be treated differently from returning a purchase that has already completed. If the
A Vending Complaint Arrives Several Days Later: Reconstruct the Purchase Without Guessing
A customer may report a vending problem several days after the purchase. They might have been travelling, working another shift
A Vending Payment Shows an Unfamiliar Venue Name: Match the Purchase First
A payment record that does not show the building name you remember can be confusing after a vending purchase. Start