customer experience
A Micro-Market Customer Leaves an Item at Checkout: Keep Ownership Clear
A customer finishes at a micro-market checkout but leaves a snack on the counter. The next customer cannot tell whether
A Vending Receipt Shows a Trading Name Instead of the Venue: Identify the Purchase
A vending receipt can be difficult to recognise if the name on it differs from the building where you bought
A Vending Snack Is Sold as a Multipack Elsewhere: Compare Like with Like
A customer notices that a multipack in a supermarket works out cheaper per snack than a single item from the
A Vending Machine Faces a Bright Window: Check Reflections at the Actual Buying Time
A vending machine can be easy to read during a morning survey and difficult to use when afternoon sunlight reaches
Staff Vending Credit and a Higher-Priced Item: Check Whether a Top-Up Is Supported
A workplace gives staff a vending allowance, but an employee chooses an item costing more than their available credit. It
Two Micro-Market Customers Share a Checkout: Keep Their Baskets Separate
Two colleagues reach a micro-market checkout together and begin handling their snacks at the same time. A shared counter does
Two People Share a Micro-Market Shop: Agree Which Items Are in the Purchase
Two colleagues can easily combine a small micro-market shop: one picks up the drinks, the other adds snacks, and one
Using Vending While Wearing Work Gloves: Test the Customer Journey Before Launch
Work gloves are easy to overlook during a vending demonstration conducted by people in ordinary office clothing. At a workshop,
Micro-Market Customers Bring Their Own Food: Make the Payment Boundary Clear
In a shared workplace break room, someone may bring lunch from home and buy only a drink from the micro
A Vending Customer Cannot Reach Their Purchase Easily: Review the Collection Step
Choosing and paying for a vending item is only part of the customer journey. Someone may complete those steps comfortably
Testing a Multi-Item Vending Basket: Check the Whole Collection Experience
A multi-item vending feature is worth testing as a complete customer journey, not just as a menu option. The practical
Micro-Market Checkout Is Busy: Keep Vending Purchases Separate
A workplace can have a vending machine beside a micro-market checkout without both purchases following the same payment process. When