customer experience
Office Desk Moves: Check Whether Staff Can Still Find the Vending Area
An office desk move can change how staff reach the vending area even when the machine stays in the same
Vending Product Changes: Update the Selection List Before Customers Buy
Changing a vending product is more than placing a different pack in the same position. The customer should still be
After a Vending Complaint Is Resolved: Close the Feedback Loop
A vending issue is not always finished from the customer’s perspective when a technical task is complete. The customer may
Micro-Market Product Names: Match the Pack to the Checkout
A micro-market customer should be able to understand which product the checkout is describing. Similar names, several pack sizes or
Office Vending Feedback: Turn Vague Comments into Useful Questions
Comments such as the vending is poor or there is nothing suitable can point to very different problems. Before changing
Employer-Funded Vending: Plan for Visitors and Contractors
An employer-funded vending arrangement needs a clear audience. Visitors and contractors may see the same machine as employees without knowing
Micro-Market Product Moves: Keep Shelf Information Aligned
Moving a product within a micro-market can leave its shelf information behind. Customers may then associate a price or description
Office Vending Feedback: Include People Who Do Not Use the Machine
Feedback from regular vending customers explains part of an office service. Colleagues who do not use the machine may have
Micro-Market Notices: Keep Payment Instructions Separate from Promotions
A micro-market can accumulate notices as new products, offers and workplace messages are introduced. If everything competes for attention around
Do Your Vending Customers Need Receipts? Ask Before Choosing Payments
Some vending customers may need a record of their purchase for workplace administration or their own records. Ask about that
Testing Vending Collection Access Before You Buy
Choosing a vending machine involves more than checking that customers can see the products and make a payment. They also
Two Identical Items at a Micro Market: Check the Checkout Quantity
Buying two identical snacks should be an understandable part of a micro-market visit. However, customers need to know how the