service records
Water on the Floor Beside a Vending Machine: Report It Safely
Water beside a vending machine needs attention even when the machine still appears to work. It may be a spill
Misted Vending Machine Glass: What Should You Tell Support?
Misted glass can make products and selection labels difficult to see. The useful first step is to record what is
Vending Cash Collection: Keep Sales, Float and Counted Money Separate
The money removed during a vending visit is not automatically the same figure as the machine’s total sales report. Card
Vending Stock Delivery Short? Record What Arrived Before Refilling
A delivery note says ten cases, but only nine appear to have arrived for the vending route. Before changing the
Vending Revenue Rose After a Price Change: Did More Items Sell?
A higher vending sales total can look like stronger demand. After a price change, however, the same total may reflect
An Intermittent Vending Fault: Build a Useful Incident Timeline
The machine works when the technician arrives, but customers reported failures earlier. An intermittent vending fault needs more than another
Vending Support: Does Response Time Mean Repair Time?
A promise of a quick response can mean different things. It might describe acknowledgement of a message, a diagnostic call
Vending Commission Statements: Agree What the Percentage Applies To
A vending commission percentage is only useful when both parties understand the figure it applies to. If a site arrangement
New Site Contact? Hand Over the Vending Service Details
A vending service can lose continuity when the person who knows the arrangements leaves or changes role. Before the handover
Vending Temperature Display: What Does the Reading Tell You?
A number on a vending display needs context. Before using it in a temperature record, establish what it measures and
Cashless Out of Order: What to Send Your Vending Operator
A vending machine that says “Cashless Out of Order” needs a useful fault report, rather than repeated payment attempts. The
Vending Stock Count Does Not Match the Dashboard? Start Here
If a vending dashboard says twelve packets remain but the shelf contains nine, first establish when each figure was recorded.